Sales Development Experience
Forbes Magazine stated that nearly two-thirds (64.8%) of reps’ time, on average, is spent in non revenue-generating activities. This means that leaves only 35.2% for functions related to selling. We know there are a lot of sales organizations who have figured this out and have a solution. We want to help those organizations, no matter how small or large, gain insight as to how and why this is happening and then develop a solution that best fits you.
- Do you need some help getting some consistency with your team’s sales habits?
- Would you like to better understand the strengths of the individuals on your team?
- Are you looking for new ways to develop and coach your sales team virtually?
Collaboration –
Sales
Professionals
Selling
Intelligence
Habits
Influence Collaboration – Sales Professionals:
Sales professionals and leaders require a structured sales process to gain and retain customers and generate consistent revenue. Understanding where customers are in the sales process helps sales professionals evaluate their approach and identify next steps to obtain the commitment to move forward. Sales professionals will be introduced to introspective concepts and armed with the tools to identify areas of improvement in every step of the sales process and ultimately to succeed in sales.
- Individuals in sales roles who want to increase their effectiveness
- Executives and senior-level managers
- Mid-level, new managers or supervisors
- Dynamic salespeople who want to be masterful in applying the principles of effective influence and collaboration
- Develop Collaborative Intention – Learn how to develop and maintain a non-defensive presence that aids in seeking mutual gains in your relationships with your clients.
- Discover The Need – Learn strategies on discovering the needs of your customers to ensure that you are effectively communicating to their needs.
- Generate Options – Defy the status quo and differentiate solutions that not only create value, but elevate the value of your products and services.
Cooperation Selling:
An interactive learning experience that equips salespeople to recognize the cues and clues that customers are struggling with internal questions and how to execute on the concepts of Buyer Decision Science. Salespeople will be more prepared to align themselves with their customers and their needs, partnering with them in the decision-making process, and crafting a buying experience that delights their customers and helps them to say “yes” more often.
- Individuals who are ready to go from salesperson to trusted advisor.
- Salespeople who struggle with connecting with the needs of their customers.
- Successfully synchronize the selling process with the decision-maker’s buying process to create satisfied customers and generate more sales.
- Effectively connect with customers through understanding the difference between cooperation and perceived cooperation.
- Develop strategies to enhance the buying experience for your customers.
Sales Productivity Intelligence:
According to Forbes magazine, research shows that sales professionals spend less than 36% of their time selling. If that’s the case, what’s happening to their time? In this session, sales professionals will be able to learn how to better prioritize their priorities, streamline administrative tasks, and learn techniques that help them focus more on selling and strategy. A coaching component for managers is recommended to go along with this program in order to reinforce concepts for better results.
- Sales professionals who want to develop task management skills that enhance their focus.
- Managers who want to support their sales teams’ efficiency.
- Optimize remote workforce efficiency
Virtual Selling Habits:
Many companies have changed the way they do business based on their environment and how their customers have changed. In a changing world, it is necessary to respond appropriately to changes and teach people how to interact, communicate, and share knowledge in a virtual setting. This session gives individuals an opportunity to gain an understanding of habits that may be holding them back from embracing selling virtually and allows them to learn and create new habits that connect with their changing environment.
- Individuals who want to embrace and master- all aspects of virtual selling.
- Individuals who need a practical understanding of the value, success, and opportunities virtual selling habits offer.
- Gain tools to enhance competency in engaging effectively with proper etiquette in all modalities.
- Learn how to overcome distractions, promote customer interaction and make your conversations memorable and engaging virtually.
- Develop unique strategies that aid in the successful utilization of the virtual selling process.
Collaborative Customer Service:
Every day, with every customer interaction, you have an opportunity to either build loyalty or lose a customer. While most companies recognize the importance of customer service to their success, it’s still so remarkable when we receive truly great service. In this program, your employees, managers/leaders will be exposed to customer service models and behaviors that they can exemplify in order to establish a superior experience for their customers.
- Executives and senior-level managers
- Mid-level or new managers or supervisors
- Customer service employees and their managers
- All employees who have internal customers
- Define your personal service vision
- Identify your internal and external customers’ needs and wants
- Learn and practice skills for serving customers more effectively
Develop strategies to empower yourself and create an action plan
Client Endorsements
The training was insightful as to how we conduct ourselves when working with our peers. It brought to light the awareness of how big of a role perception plays when leading that we sometimes forget in the fast paced environment we work in. Feelings are important and people want to feel good about themselves and the work they do.
Investing in our sales team’s ongoing development is a key business objective which adds to ourbottom line. This year, because of working with Willow North, our reps could communicate our core messages and manage their pipelines more effectively, leading to an increase in conversion rates and a shorter sales cycle. The investment in Andora and Willow North has, no doubt, helped us achieve our commercial goals while increasing our team’s engagement; I highly recommend working with Andora and her team.
These last six months I’ve had the pleasure of working with Andora Gandy for business development coaching. I have a lot of experience selling, but sometimes we need a refresher on the basics as well as an opportunity to learn new skills – and let go of habits that aren’t really effective for us. Throughout our time working together, Andora kept my goals at the forefront, and she designed and delivered an outstanding learning and coaching experience that supported what I needed to do for my business. She’s a top-notch professional in every way and an expert in her field — she’s also a lot of fun to work with and our coaching sessions went by far too quickly! I highly recommend Andora if you are looking for a top-quality coach who will guide you each step of the way in learning the skills you need to excel in your business development efforts.
These last six months I’ve had the pleasure of working with Andora Gandy for business development coaching. I have a lot of experience selling, but sometimes we need a refresher on the basics as well as an opportunity to learn new skills – and let go of habits that aren’t really effective for us. Throughout our time working together, Andora kept my goals at the forefront, and she designed and delivered an outstanding learning and coaching experience that supported what I needed to do for my business. She’s a top-notch professional in every way and an expert in her field — she’s also a lot of fun to work with and our coaching sessions went by far too quickly! I highly recommend Andora if you are looking for a top-quality coach who will guide you each step of the way in learning the skills you need to excel in your business development efforts.
LaForce has partnered with Willow North for a leadership development program. I worked with Andora to explain what the gaps were in our leadership training and my thoughts on skills needing to be improved. Andora took my initial thoughts and turned it into a comprehensive multi-month leadership development program. The programs and content she created were spot on to our needs. The response to the program has been incredible. Participants appreciate the interactive and engaging training sessions along with Andora’s welcoming approach.
Enjoying the sessions is one thing, but I am seeing the application of the learning in our daily work. Managers are incorporating the tools into their coaching and communications with employees. We are seeing positive growth in our managers.
Andora made the process simple. I strongly recommend Willow North for your training and development needs.
I have known the very impressive Andora since 2015. We’ve worked together since then with coaching, facilitating and training Sales Excellence as I’ve held multiple roles. She has a very engaging leader as a trainer and always knows what to ask to help others during coaching sessions. Andora’s methods are creative, humorous, educating, entertaining and driven to produce results. Along with her talents, she brings a charming personality which works with any type of audience. She is very successful in meeting our company goals set for each workshop and always delivers more than expected. She always makes herself available for follow up support as a coach and friend. Andora listens first, then puts together a plan to successfully provide the outcome that’s needed. I would recommend her for any coaching and training needed by anyone to any audience. She truly shows she cares for her audience with a delivery which shows just that.
I truly enjoyed the entire Customer Service series. I would recommend the Legendary Service series to any company looking to empower their employees. It reinforces basic skill sets and improves on others. It will show your employees they are valued! I found the sessions to be very engaging and really enjoyed the collaboration between team members. Our facilitator, Daphne’s, excitement and passion for what she does made the series. Her joy was infectious!! She made it easy to open up and share experiences. I walked away with not only enhanced skills for the workplace but found I could apply it to my personal life as well. I am a better people manager, husband, and father because of it.