Mediation and Conflict Training
Turning Workplace Tension into Trust
When conflict shows up in the workplace, it’s not a sign of failure, it’s a sign that people care deeply about their work, their team, and their values. At Willow North, we believe that conflict, when handled well through effective mediation, becomes a powerful driver of connection, creativity, and growth.
Led by Certified Workplace Mediator, Andora Hinton
Andora Hinton, CEO of Willow North Growth Partners, is a Certified Workplace Mediator and Trainer (CMT). Her expertise shapes our holistic workforce development services, equipping leaders and teams to navigate the human side of work with clarity and compassion.
Certified by the Mediation and Training Institute (MTI), Willow North integrates best-in-class practices in communication and conflict resolution, helping organizations transform interpersonal challenges into opportunities for growth and trust.
Speaking
With over 20 years of experience in leadership and organizational growth, Andora empowers leaders and teams to reach their full potential and drive lasting performance. A sought-after speaker, she combines practical strategies with engaging storytelling to inspire meaningful, sustainable change.
More Adaptive and Proactive
Left unaddressed, conflict quietly drains performance, erodes trust, and increases turnover. But when addressed with skill and empathy, conflict can strengthen relationships, improve collaboration, and restore alignment across teams.
Our mediation and conflict training is designed to help organizations:
What We Offer
Every organization faces unique challenges, which is why our mediation services and trainings are fully customizable. We offer practical, hands-on learning that helps leaders not just understand conflict — but navigate it skillfully.
Core Services Include:
Leadership and Team Mediation
Conflict Coaching for Managers and Executives
Mediation Skills Workshops (half or full day)
Difficult Conversations & Feedback Training
Conflict Style and Trust Assessments
Integration with our Leadership Labs and Feedback Exchange programs
The Willow North Difference
We don’t just teach tools, we build capability. Our approach is personal, adaptive, and grounded in practical work. We help leaders and teams see conflict as a pathway to clarity, not chaos. You can expect:
Conflict isn’t the enemy of progress — avoidance is. When leaders learn to engage courageously, cultures heal and grow.
Helping Leaders Get Results
I truly enjoyed the entire Customer Service series. I would recommend the Legendary Service series to any company looking to empower its employees. It reinforces basic skill sets and improves on others. It will show your employees they are valued! I found the sessions to be very engaging and really enjoyed the collaboration between team members. Our facilitator, Daphne’s, excitement and passion for what she does made the series. Her joy was infectious!! She made it easy to open up and share experiences. I walked away with not only enhanced skills for the workplace but found I could apply it to my personal life as well. I am a better people manager, husband, and father because of it.
Bryan A.
Andora’s coaching has been a key component in my development as a sales rep. Andora is always responsive and quick to answer questions I have about approaching different scenarios in my opportunities. One of the major areas that lacked sales experience was my approach to the competitive environment with potential customers. Andora quickly set up a personal training session to walk me through my current approach to this stage in an evaluation. From here, Andora took my feedback and guided me through a way to better understand a client’s goals, educate them on the competitive market, and align their goals with the appropriate solution without sounding as if I was too “salesy.” This technique has greatly enhanced not only my ability to overcome competitive situations but build helpful relationships with my prospective clients.
Lauren Patterson
These last six months I’ve had the pleasure of working with Andora Gandy for business development coaching. I have a lot of experience selling, but sometimes we need a refresher on the basics as well as an opportunity to learn new skills – and let go of habits that aren’t really effective for us. Throughout our time working together, Andora kept my goals at the forefront, and she designed and delivered an outstanding learning and coaching experience that supported what I needed to do for my business. She’s a top-notch professional in every way and an expert in her field — she’s also a lot of fun to work with and our coaching sessions went by far too quickly! I highly recommend Andora if you are looking for a top-quality coach who will guide you each step of the way in learning the skills you need to excel in your business development efforts.
Beth Offenbacker
Let’s Make Conflict Constructive
Every workplace is different, and every leader has a unique vision. Whether you’re experiencing persistent tension, communication breakdowns, or leadership gridlock, we’d love to connect with you to learn more about how we can personalize or custom-build a workforce development experience to move you forward.