Team Development

Team Development Experience

It was Alexander Graham Bell who said, “Great discoveries and improvements invariably involve the cooperation of many minds.” From working with many organizations, we know how critical it is to focus on collaboration and how that collaboration impacts the overall customer experience. Our passion and our commitment to companies are to help organizations thrive in a way that creates consistent teamwork, respect for peers’ ideas, and the ability to understand the perspectives of others.

  • Do you need assistance in creating a collaborative culture within your organization?
  • Could delegation skills help to enhance productivity and increase morale?
  • Would it be helpful to learn some new coaching techniques to increase engagement and develop individuals within your organization?
SLII® A Situational Approach To Leadership

Building Trust

Delegate To Develop

Situational Team Leadership

Coaching Essentials®

SLII® A Situational Approach To Leadership:

A Ken Blanchard Program

SLII® is the world’s most taught leadership model–because it works! The foundation of SLII® lies in teaching leaders to diagnose the needs of an individual or a team and then use the appropriate leadership style to respond to the needs of the person, team, and the situation. SLII® allows for leaders to partner with their direct reports so they can offer the appropriate development based on where the person is for a specific goal or task. This helps to build strong executive teams and assessing and developing the talent in their areas of responsibility.

  • Individuals in leadership roles who want to increase their effectiveness
  • Executives and senior-level managers
  • Mid-level, new managers or supervisors
  • Diagnose the development levels of employees and choose the appropriate leadership style
  • Increase the frequency and quality of conversations about performance and development
  • Create a communication model for all levels of the organization to support cultural change and move toward a high-performance organization
  • Become a flexible leader who is highly skilled at goal setting, coaching, performance evaluation, active listening, feedback, and proactive problem solving
  • Increase individual and organizational accountability by linking goals and planned intentions to an action plan

Building Trust:

A Ken Blanchard Program

The level of trust employees have with colleagues or a leader determines how well they work together, listen to one another, and rely on each other to get things done. The Building Trust Model™ teaches people how to build trust and, if it’s been broken, how to repair it. The model is simple to learn and remember. Most importantly it is easy to apply on the job. Building Trust focuses on helping individuals build or repair trust, using a simple yet powerful trust model and framework.

Anyone who can benefit from building trust, from senior executives to managers to team leaders to individual contributors.

  • Learn the Building Trust Framework
  • Develop an action plan to engage in more trust-building behaviors
  • Learn a three-step process for rebuilding trust
  • Plan and practice two trust-building conversations

Delegate To Develop:

Even super heroes need help and support; yet, research shows that managers struggle to delegate because it takes time and energy, requires trust, and sometimes it’s because managers allow their old individual contributor role to overtake their new management role. In this session, learn how to delegate to others – on purpose – and learn how to focus that delegation on developing others to help them grow in their respective roles.

  • Individuals in leadership roles who want to learn techniques for delegation and release control for increased productivity for themselves and their employee
  • Executives and senior-level managers
  • Mid-level, new managers or supervisors
  • Clearly identify how delegation fits into their job and how it can make them more successful
  • Identify different ways of delegating tasks
  • Give better instructions for better delegation results
  • Monitor results
  • Give effective feedback

Situational Team Leadership:

A Ken Blanchard Program

This program is a unique process for team development and performance. A tool you can use to synchronize team members and the processes that move them through predictable stages of team development faster and more successfully. Situational Team Leadership is a core framework of five steps employing several research-based models and strategies.

  • Team leaders participating with other team leaders
  • Intact teams going through the learning experience at the same time
  • Discover the Team Performance Mindset that helps teams perform at their best
  • Learn how to diagnose team needs by identifying the development stages all teams progress through and understanding what high-performance teams do at each stage
  • Develop the team leadership behaviors that help teams the most: structuring a team charter, leveraging conflict, fostering team accountability, and encouraging risk-taking

Coaching Essentials®:

A Ken Blanchard Program

Leaders who use coaching skills have more effective teams, grow and retain their key people, and experience higher productivity overall. Coaching Essentials® is designed to help managers and leaders integrate coaching behaviors into their leadership style that will aid them in developing skills and confidence in their team to achieve organizational goals.

Managers and individuals seeking to develop coaching skills in order to increase the effectiveness and competence of those they lead.

  • Leverage four coaching skills that develop self-reliance in others
  • Apply the four-step coaching process that results in clear agreements and action
  • Identify when coaching is needed to help others reach a higher level of performance
  • Accelerate individual and team progress toward objectives

Client Endorsements

The training was insightful as to how we conduct ourselves when working with our peers. It brought to light the awareness of how big of a role perception plays when leading that we sometimes forget in the fast paced environment we work in. Feelings are important and people want to feel good about themselves and the work they do.

Peter Zomick

Investing in our sales team’s ongoing development is a key business objective which adds to ourbottom line.   This year, because of working with Willow North, our reps could communicate our core messages and manage their pipelines more effectively, leading to an increase in conversion rates and a shorter sales cycle. The investment in Andora and Willow North has, no doubt, helped us achieve our commercial goals while increasing our team’s engagement; I highly recommend working with Andora and her team.

Liam Healy

These last six months I’ve had the pleasure of working with Andora Gandy for business development coaching. I have a lot of experience selling, but sometimes we need a refresher on the basics as well as an opportunity to learn new skills – and let go of habits that aren’t really effective for us. Throughout our time working together, Andora kept my goals at the forefront, and she designed and delivered an outstanding learning and coaching experience that supported what I needed to do for my business. She’s a top-notch professional in every way and an expert in her field — she’s also a lot of fun to work with and our coaching sessions went by far too quickly! I highly recommend Andora if you are looking for a top-quality coach who will guide you each step of the way in learning the skills you need to excel in your business development efforts.

Beth Offenbacker

These last six months I’ve had the pleasure of working with Andora Gandy for business development coaching. I have a lot of experience selling, but sometimes we need a refresher on the basics as well as an opportunity to learn new skills – and let go of habits that aren’t really effective for us. Throughout our time working together, Andora kept my goals at the forefront, and she designed and delivered an outstanding learning and coaching experience that supported what I needed to do for my business. She’s a top-notch professional in every way and an expert in her field — she’s also a lot of fun to work with and our coaching sessions went by far too quickly! I highly recommend Andora if you are looking for a top-quality coach who will guide you each step of the way in learning the skills you need to excel in your business development efforts.

Lauren Patterson

LaForce has partnered with Willow North for a leadership development program.  I worked with Andora to explain what the gaps were in our leadership training and my thoughts on skills needing to be improved.  Andora took my initial thoughts and turned it into a comprehensive multi-month leadership development program.  The programs and content she created were spot on to our needs.  The response to the program has been incredible.  Participants appreciate the interactive and engaging training sessions along with Andora’s welcoming approach.

Enjoying the sessions is one thing, but I am seeing the application of the learning in our daily work.  Managers are incorporating the tools into their coaching and communications with employees.  We are seeing positive growth in our managers.

Andora made the process simple.  I strongly recommend Willow North for your training and development needs.

Amy Charais

I have known the very impressive Andora since 2015. We’ve worked together since then with coaching, facilitating and training Sales Excellence as I’ve held multiple roles. She has a very engaging leader as a trainer and always knows what to ask to help others during coaching sessions. Andora’s methods are creative, humorous, educating, entertaining and driven to produce results. Along with her talents, she brings a charming personality which works with any type of audience. She is very successful in meeting our company goals set for each workshop and always delivers more than expected. She always makes herself available for follow up support as a coach and friend. Andora listens first, then puts together a plan to successfully provide the outcome that’s needed. I would recommend her for any coaching and training needed by anyone to any audience. She truly shows she cares for her audience with a delivery which shows just that.

Tim Farmer

I truly enjoyed the entire Customer Service series. I would recommend the Legendary Service series to any company looking to empower their employees. It reinforces basic skill sets and improves on others. It will show your employees they are valued! I found the sessions to be very engaging and really enjoyed the collaboration between team members. Our facilitator, Daphne’s, excitement and passion for what she does made the series. Her joy was infectious!! She made it easy to open up and share experiences. I walked away with not only enhanced skills for the workplace but found I could apply it to my personal life as well. I am a better people manager, husband, and father because of it.

Bryan A.