Workplace Communication Development

Workplace Communication Development Experience

We cannot get through the day without communicating with our teams; but are we using connecting or disconnecting behaviors within that communication. The most common causes of conflict include a breakdown in communication or sometimes just a lack of communication between individuals and groups. What we say isn’t always what the other person hears. Our message goes through a complicated system of filters and outside influences before it reaches the recipient. We must learn good communication patterns and behaviors to excel within the organization. 

  • Do you need help with figuring out new solutions to communication challenges within the workplace?
  • Would it be helpful to have a new way to view conflict for more effective teamwork?
  • Do you need help with an individual employee in getting them to the next level?
Individual
Assertiveness
Coaching
Professionals

Individual Sales &
Leadership
Coaching

Audacity To
Communicate@

Emotional
Intelligence
Workshop

Conflict
Reimagined

Individual Assertiveness Coaching:

Many individuals struggle with saying no, asking for what they want, or expressing their needs in a way that will show confidence and be respectful. Individual Assertiveness Coaching will help employees, managers, and leaders gain insight on why they may communicate the way they do and how to change those behaviors for more consistent results.

Anyone struggling with assertiveness or having difficult conversations: individual contributors, teams, managers, and executive leaders.

Based on the needs of the client.

Individual Sales & Leadership Coaching:

Individual coaching is a great way to dig a bit deeper into the challenges of an individual. These coaching sessions will be catered to the individuals’ needs and will use a combination of the GROW Model and SLII Leadership.

Anyone needing additional support or coaching on a sales or leadership topic.

Based on the needs of the client.

Audacity To Communicate©:

Designed to assist leaders in identifying opportunities hindering effective communication. Learn the elements of passive, aggressive, and assertive communication styles while engaging in assertive practices to gain more confidence in the way they respectfully communicate. Leaders learn how to develop a communication strategy to be able to communicate with individuals and groups.

Anyone struggling with assertiveness or having difficult conversations: individual contributors, teams, managers, and executive leaders.

  • Identification of common communication problems
  • Develop skills to ask questions
  • Learn what their non-verbal messages are saying
  • Develop skills in listening actively and empathetically to others
  • Enhance your ability to handle difficult situations
  • Deal with situations assertively

Emotional Intelligence Workshop:

In this workshop, you will learn about the 15 elements of Emotional Intelligence as well as how to have the capacity to be aware of, control, and express one’s emotions, and to handle interpersonal relationships judiciously and empathetically. The EQ-i assessment is recommended to go along with this program.

Anyone wanting to learn more about how to self-regulate their emotions and maintain composure in stressful situations: individual contributors, teams, managers, and executive leaders.

  • Techniques for using emotional intelligence in the workplace
  • How to understand different emotions and manage them
  • How to create a personal vision statement
  • How to validate emotions in others

Conflict Reimagined:

We often think that conflict is bad and therefore, we may try to avoid it or prolong the inevitable. In this session, managers and leaders learn how to “reimagine” conflict in a way that is seen as of value and beneficial rather than a scary thing that we should stay away from. Reimaging conflict will help us to have stronger collaborative experiences at work and give us the ability to gain results faster.

Anyone looking for new techniques on how to resolve and manage conflict: individual contributors, teams, managers, and executive leaders.

  • Apply techniques that will successfully resolve conflicts of all type
  • Demonstrate new behaviors to enhance performance and productivity
  • Determine how conflict can escalate
  • Recall the types and stages of the conflict
  • Demonstrate intervention strategies
  • Apply common resolution tactics

Client Endorsements

The training was insightful as to how we conduct ourselves when working with our peers. It brought to light the awareness of how big of a role perception plays when leading that we sometimes forget in the fast paced environment we work in. Feelings are important and people want to feel good about themselves and the work they do.

Peter Zomick

Investing in our sales team’s ongoing development is a key business objective which adds to ourbottom line.   This year, because of working with Willow North, our reps could communicate our core messages and manage their pipelines more effectively, leading to an increase in conversion rates and a shorter sales cycle. The investment in Andora and Willow North has, no doubt, helped us achieve our commercial goals while increasing our team’s engagement; I highly recommend working with Andora and her team.

Liam Healy

These last six months I’ve had the pleasure of working with Andora Gandy for business development coaching. I have a lot of experience selling, but sometimes we need a refresher on the basics as well as an opportunity to learn new skills – and let go of habits that aren’t really effective for us. Throughout our time working together, Andora kept my goals at the forefront, and she designed and delivered an outstanding learning and coaching experience that supported what I needed to do for my business. She’s a top-notch professional in every way and an expert in her field — she’s also a lot of fun to work with and our coaching sessions went by far too quickly! I highly recommend Andora if you are looking for a top-quality coach who will guide you each step of the way in learning the skills you need to excel in your business development efforts.

Beth Offenbacker

These last six months I’ve had the pleasure of working with Andora Gandy for business development coaching. I have a lot of experience selling, but sometimes we need a refresher on the basics as well as an opportunity to learn new skills – and let go of habits that aren’t really effective for us. Throughout our time working together, Andora kept my goals at the forefront, and she designed and delivered an outstanding learning and coaching experience that supported what I needed to do for my business. She’s a top-notch professional in every way and an expert in her field — she’s also a lot of fun to work with and our coaching sessions went by far too quickly! I highly recommend Andora if you are looking for a top-quality coach who will guide you each step of the way in learning the skills you need to excel in your business development efforts.

Lauren Patterson

LaForce has partnered with Willow North for a leadership development program.  I worked with Andora to explain what the gaps were in our leadership training and my thoughts on skills needing to be improved.  Andora took my initial thoughts and turned it into a comprehensive multi-month leadership development program.  The programs and content she created were spot on to our needs.  The response to the program has been incredible.  Participants appreciate the interactive and engaging training sessions along with Andora’s welcoming approach.

Enjoying the sessions is one thing, but I am seeing the application of the learning in our daily work.  Managers are incorporating the tools into their coaching and communications with employees.  We are seeing positive growth in our managers.

Andora made the process simple.  I strongly recommend Willow North for your training and development needs.

Amy Charais

I have known the very impressive Andora since 2015. We’ve worked together since then with coaching, facilitating and training Sales Excellence as I’ve held multiple roles. She has a very engaging leader as a trainer and always knows what to ask to help others during coaching sessions. Andora’s methods are creative, humorous, educating, entertaining and driven to produce results. Along with her talents, she brings a charming personality which works with any type of audience. She is very successful in meeting our company goals set for each workshop and always delivers more than expected. She always makes herself available for follow up support as a coach and friend. Andora listens first, then puts together a plan to successfully provide the outcome that’s needed. I would recommend her for any coaching and training needed by anyone to any audience. She truly shows she cares for her audience with a delivery which shows just that.

Tim Farmer

I truly enjoyed the entire Customer Service series. I would recommend the Legendary Service series to any company looking to empower their employees. It reinforces basic skill sets and improves on others. It will show your employees they are valued! I found the sessions to be very engaging and really enjoyed the collaboration between team members. Our facilitator, Daphne’s, excitement and passion for what she does made the series. Her joy was infectious!! She made it easy to open up and share experiences. I walked away with not only enhanced skills for the workplace but found I could apply it to my personal life as well. I am a better people manager, husband, and father because of it.

Bryan A.